Does the DoorDash out keep logging you out on its own?
This frustrating issue can happen both to the DoorDash app that customers use, as well as the Dasher app used by DoorDash drivers – sometimes while on an active delivery!
Although this problem was first reported as a technical glitch years ago, it is still affecting people to this day. So, what can be done to solve it?
In this article, we’ll cover everything that you need to know.
What To Do When DoorDash Keeps Logging You Out
Let’s briefly look over some of the things that you can try when you keep getting signed out of the app. Usually, at least one of these things is enough to solve the problem permanently.
1. Pay Attention To Your Internet Connection
According to reports online, this issue is most prevalent when you have a poor internet connection – especially for drivers.
If the app is not able to adequately detect a GPS signal, it can cause a whole host of issues.
Therefore, it’s recommend you try resetting your internet connection by turning airplane mode off and back on, or switching between Wi-Fi and cellular data.
If you are a driver, take advantage of the free Wi-Fi offered by restaurants such as McDonald’s when it’s available to you.
If DoorDash is one of your primary sources of income, you may also consider researching which cellular provider offers the best coverage in your area, as a good internet connection is critical to your business operations.
2. Clear App Data
If swapping your internet connection doesn’t work (or you’re not able to, because you don’t have a Wi-Fi signal within range), force close the app and clear the app data.
Most of the time, this can be found within your phone’s settings.
For example, you can clear app data and cache on Android by following these instructions:
- Opening your phone’s Settings app.
- Going to the Apps menu
- Tapping ‘Installed Applications’, then locating the DoorDash app
- Tapping on the ‘Storage’ tab
- Tapping ‘Clear Data’ and ‘Clear Cache’
This will clear all of the app data and cache for the DoorDash app. While the app may take slightly longer to open the next time you open it (as it has to redownload certain files you’ve cleared), it often fixes certain bugs that affect usage of the DoorDash or Dasher app.
Note that the same effect can be achieved by uninstalling and reinstalling the app.
3. Check That The App Is Up-To-Date
Often times, bugs don’t affect just one person. They usually affect a large number of people that have the app.
Therefore, companies have a large incentive to fix the issues as quickly as possible. And often times, this will require you to update the app.
So, whenever you experience a recurring issue, you should always check your device’s app store to see if an update is available. Other than new features, these will usually deliver critical bug fixes that will help keep the app running smoothly.
4. Reinstall The App
Finally, as a last resort option you should consider reinstalling the app.
This will force all app-related data off your device, which will be reloaded when the app is redownloaded and opened again.
As long as there aren’t any bugs affecting your specific phone model, this is a near-guaranteed fix. And if it doesn’t work, only DoorDash will be able to solve it at this point.
Thankfully because you’re already signed out, the longest part of reinstalling the app is already done. Many people avoid deleting and reinstalling apps because they want to avoid logging back in.
If you still experience the issue, you should contact DoorDash support and provide as much information as you can.
If you are a customer trying to order food, you may also consider switching to their website at this point, rather than using the DoorDash mobile app.
Tip – Use A Password Manager To Sign In Quickly
If you sign in and out of things frequently, you can save yourself a lot of time by using a password manager.
Password managers are secure ways to store all of your passwords in one place. This allows you to hold different password for each service you use, without having to remember them.
Although it sounds a little counter-intuitive, this is actually much more secure than using a handful of password you can remember in your head.
Personally, we use and recommend the LastPass app. With a tap of a button, you can copy your password to your clipboard and paste it into the DoorDash app in seconds.
This can make signing back in a lot faster when the app kicks you out.
It can be incredibly frustrating when the DoorDash app keeps logging you out, especially if you’re actively delivering food when it happens.
Most of the time, this issue can be fixed by following the steps above.
I hope that you’ve found this article helpful. If you have any questions about DoorDash, please ask them using the comment form below.
Wishing you the best,
– James McAllister