Amazon occasionally requires you to enter in a one-time password (OTP) in order to verify you’re the rightful account owner, and allow you to continue to log in.
This is most common if you’ve enabled two-factor authentication for your account, and you’re attempting to sign in to a new device.
While this security feature is wonderful for making sure hackers aren’t able to get into your Amazon account, it can be a little bit annoying at times. Especially when the verification code doesn’t seem to be arriving, or doesn’t work correctly when you try to enter it in.
Fortunately, there are some solutions available that can fix this issue. In this article, we’ll go over why the Amazon OTP isn’t working, and what can be done to solve it.
The Two Issues – And How They’re Handled Differently
This guide will cover two types of issues regarding the Amazon OTP.
First, we’ll cover what to do if the one-time password isn’t arriving at all – Amazon isn’t sending you a text message, email or phone call with the code.
Next, we’ll cover what to do if you are receiving the code, but it doesn’t seem to be working. Amazon either says it’s invalid, or rejects it completely.
Finally, we’ll discuss what to do in emergency situations, such as if you no longer have access to the phone or email associated with the account. This section will also cover what to do if no other options are working.
Let’s get into it!
What To Do If The Amazon OTP Is Not Arriving
If Amazon says that they’ve sent you the code and it doesn’t seem to be showing up anywhere, don’t worry. This is the most common type of error, and it almost always resolves itself.
1. Try A Different Verification Method
This option isn’t available to everyone, but if you have the ability to receive a OTP using another method, you should try this first.
Amazon may allow up to three different ways to receive one-time passwords. While many people opt to receive them by text message, you may also have the ability to choose to receive the code by email, or to receive an automated phone call with the code.
Often times, the OTP not arriving is due to a temporary hiccup with Amazon’s system. It could be overwhelmed, or just not working for whatever reason.
Therefore, trying out a different method may solve the problem.
Once you’re back in, you may consider using an authenticator app rather than relying on Amazon themselves to send you a code, as authenticator apps may be more reliable.
2. Try A Different Browser Or Device
If this doesn’t work, you should try signing in from a different internet browser, or even a different device entirely.
For example, if you are trying to log in on desktop, you could try signing in using the Amazon app on your phone or tablet.
In fact, if you’ve used these devices before there’s a chance you may not even need a OTP to sign in – you could complete your order on your phone instead. By the time you need to shop on Amazon again, the problems with the OTPs may already be solved.
If you don’t have another device to use however, you may also try another internet browser. For example, if you originally tried signing in using Google Chrome, try using Firefox instead.
3. Wait 10-15 Minutes
Amazon recommends waiting at least 60 seconds before requesting another code. However, I recommend waiting a little bit longer.
Amazon states that codes can take up to 10 minutes to arrive, in rare circumstances. If you request a new code straight away, there’s a chance it could be the FIRST code that actually comes through to you.
When you try to enter it in, it will no longer be valid, and Amazon will claim it’s incorrect (as they’re now looking for the new code you requested.)
This leaves you at risk of being locked out of your account for 30 minutes, which is what happens if you enter the code incorrectly too many times.
Therefore, by taking a break and waiting 10-15 minutes, you reduce the likelihood of this happening.
4. Ensure Your Phone Is Able To Receive The OTP
This one may seem a little silly, but it’s happened to all of us at one point or another!
Sometimes, not receiving the code simply comes down to user error. For example, accidentally putting your phone into airplane mode, or moving into an area where you don’t have proper data signal.
These type of things would prevent all texts from coming through, not just Amazon’s temporary passwords.
Therefore, make sure your phone is able to receive text messages or calls. If you’re unsure, ask someone in your household to call your phone to verify.
If none of these options work, don’t worry! We’ll cover a guaranteed solution towards the end of this article.
What To Do If The Provided OTP Isn’t Working
Next, let’s cover what to do if a OTP does arrive, but it’s being rejected by Amazon when you try to enter it.
1. Clear Your Browser’s Cache, Or Try A Different Browser / Device
Amazon recommends clearing your browser’s cache if the code doesn’t seem to be working.
Alternatively, you can try using a different browser entirely, or even a different device.
2. Try Submitting The Code Again
Amazon recommends that you try submitting the same code again, but in my experience this isn’t always a good idea.
Amazon only allows you to try a couple of times before locking you out of your account for 30 minutes. Personally, I have found it better to wait a few minutes, request a new code, and then try that one.
Of course, if you believe you may have just made a typo, then feel free to enter the same code (corrected this time, of course!)
3. If You’ve Requested Multiple Codes, Wait Before Trying Again
This is a common problem, that can be really frustrating to handle.
If you’ve requested multiple codes out of frustration, Amazon will only accept the most recent one that they’ve sent. The problem is, they don’t always arrive in the right order, especially if you request several of them right after another.
This means it’s possible you’d enter in an old code, which Amazon would reject.
Therefore, waiting a period of time (10-15 minutes) before requesting a new code can help ensure that the system doesn’t get the two codes mixed up, and you actually end up entering in the right one.
What To Do If Nothing Else Works
If you’ve tried all of the advice mentioned above and it still doesn’t end up working, your only option left is to contact Amazon support.
I had to do this myself when I no longer had access to the phone number that was tied to my Amazon account. The whole process only took about 10 minutes, and wasn’t as big of a deal as I thought it was going to be.
In the past, I was able to talk with someone on the phone, who verified information that was tied to my account, essentially to make sure that I was the true account owner. After they were done, I was able to log in again and update my information.
It seems however that this is no longer the case.
Per Amazon’s help documents (located here), you can verify account ownership by uploading a copy of your legal ID, which Amazon will then verify. The entire process takes 1 to 2 days, and if everything is approved you should be able to recover your account.
This is a little bit irritating, but it’s a necessary step to ensure nobody’s able to bypass Amazon’s security systems and compromise people’s accounts.
You can begin the account recovery process by clicking here.
If you share your Amazon account with a member of your household, you should try to verify it with the ID of the true account owner.
Note: Although two-step verification is important to ensure your account is safe, Amazon does allow you to disable it if you want to, once you’re back into your account. You can learn how to disable two-step verification by clicking here.
One-time passwords are the sort of thing that we just kind of expect to work all the time. Since they can already be kind of an annoyance to begin with, it is even more frustrating when they don’t even work properly.
Fortunately however, Amazon OTPs work the overwhelming majority of the time, and any hiccups or issues are usually temporary. Try out some of the fixes mentioned in this article, and hopefully you’ll be able to get back into your account quickly.
If there is truly an issue with Amazon’s system, it should be fixed quite quickly regardless, and you should be able to log back in soon.
If for whatever reason it doesn’t work, recovering your account using Amazon’s verification system is proven to work.
Thank you for reading and if you have any questions, feel free to ask them using the comment form below!