Comments on: How To Contact Starlink Support (Step-By-Step Instructions)

By: James McAllister

James McAllister — Thu, 13 Jul 2023 20:16:19 +0000

In reply to Renee.

Hi Renee,

Yes, that’s absolutely fine! You’ll still be charged for service however, even if you aren’t using it. Only their RV package allows you to pause / resume service on a monthly basis.

They won’t cancel your service however, even if you leave it unplugged for prolonged periods of time.

Hope this helps!

– James McAllister

By: Renee

Renee — Tue, 11 Jul 2023 18:12:53 +0000

I'm hoping you can answer my question. I do not have a starlink account, and cannot get an answer. Here is my question:
If I have a Starlink home account, can I unplug it (just pull cord from box) when I'm gone without interrupting my service?
Thank you, in advance, for your help!

By: James McAllister

James McAllister — Sun, 11 Dec 2022 05:39:46 +0000

In reply to Amanda B.

Hi Amanda!

Thankfully, you don’t need to actually order Starlink service to open account. You can make an account on their website and order accessories without needing to buy a full dish, or sign up for one of their internet plans.

Alternatively, the accessories can usually be found on third-party resale sites like eBay.

Hope you’re able to find it! The travel case actually sounds like a pretty great gift idea!

By: Amanda B

Amanda B — Fri, 09 Dec 2022 02:27:03 +0000

Any ideas on how I may be able to purchase accessories from Starlink without the account information/password? Trying to buy the travel case as a Christmas gift…

By: James McAllister

James McAllister — Tue, 29 Nov 2022 17:02:20 +0000

In reply to Diane McCully.

Hi Diane, I’m sorry to hear that – it sounds very frustrating!

Could you please let me know what happens when you try to submit a support ticket? I’ve never heard a case where active customers weren’t able to send one. If you receive some sort of error message, please let me know so I can look into this further.

Also, if your account says residential but you’re being charged $135, it’s possible you signed up for Starlink’s ‘portability’ package, which lets you use the Starlink equipment away from the service address. This is an extra $25 a month and adds up to the same price as the RV service ($110 + $25.)

If you want to temporarily cancel service, you can do that from visiting your account page here:

https://www.starlink.com/account/home

Your residential Starlink should be listed here, as long as you signed in with the same email address / account it was purchased on. Then, click on the ‘Manage’ button next to it, and then ‘Cancel service’ on the left-hand side. The layout may be a little different if you’re on mobile, but the steps are the same.

Apologies if you’ve already tried this, some cancellation instructions online are outdated, but I just went through this on my own account now.

Anyway, if you run into any issues, please let me know (again, I’d like to get to the bottom of why you can’t send a support ticket so I can update this article in case it happens to others.)

Thanks!

By: Diane McCully

Diane McCully — Mon, 28 Nov 2022 22:18:08 +0000

I initially signed up for Starlink residential, but needed RV. My account says residential but I am being charged the $135/month for RV. I can't change anything on my account & I am not able to send them a support ticket. I want to be able to pause & un-pause because the equipment is on our boat in another state. Any more ideas??

By: Markus Stoll

Markus Stoll — Fri, 19 Aug 2022 17:16:37 +0000

To whom it may concern,

I got a Invoice No.: INV-DEU-79722-40614-16 but no IBAN for transferring the Money
Please send me the number or tell me how I can pay the money

Thank`s al lot

best regards

Markus Stoll